Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • North America : 1 - 2 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 3 days of delivery

Ship items back to me within: 7 days of delivery

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
  • Conditions of return

    Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

    Questions about your order?

    Please contact me if you have any problems with your order.

    Privacy policy

    ETSY is an online marketplace made up of over 1 million individual shops. The information you provide to Etsy for transaction purposes is governed and stored by Etsy. As a seller on Etsy, I am bound to their policies. If you have questions relating to the way Etsy uses your information, please refer to the Etsy Privacy Policy here: https://www.etsy.com/legal/privacy.

    Also, I will not leak your name, address, or any information to outside parties. Your trust is more important to me.

    Frequently Asked Questions

    Sizing details

    Since all my items are handmade, the actual size and weight may vary from the size indicated, but the error will be limited to 1/8 inch, 0.3 ounces.

    Custom and personalized orders

    I am available for custom orders or requests. Please contact me about your preferred colors, shapes, and uses, etc.

    I will do my best to accommodate your request, but I may not always make it. In return, there is no cost.

    If you would like a custom-made item, I will charge you an order fee of $50, which will be added to the cost of the item. (So the larger the quantity, the better off you will be.)

    For custom orders, sculpture and name engraving are also available, so please ask me if you have a special gift in mind.

    The estimated processing time is up to one month after receiving the order.

    Gift wrapping and packaging

    Gift wrapping with a short message is available for an additional $5. I also offer free shipping within the US for all gifts, so please take this opportunity.

    Care instructions

    Those almost works are unglazed finish, but they are fired at a high temperature to tighten the base, so beverages such as coffee and tea do not stain. However, red wine can soak into the white base and may stain it. For more information on how to prevent and remove stains, please check the special booklet included with the order of white-colored pieces.

    Packing

    Saori M Stoneware uses environmentally friendly packaging materials.

    Wholesale availability

    I have an account in IndieMe wholesale marketplace. If you have a store and are interested, please contact me.

    Legal imprint